FAQ

FREQUENTLY ASKED QUESTIONS

Is everything on your site authentic?

Yes — 100%. Every piece is rigorously inspected and verified before listing. We offer a full refund if any item is ever proven inauthentic.

Where do you ship?

We currently ship across the United States. International shipping is coming soon.

How long does shipping take?

Standard shipping takes 3–5 business days. Express shipping arrives in 1–2 business days. Processing takes 1–3 business days before shipping.

Do you offer free shipping?

Yes — we offer free standard shipping on all US orders over $500.

What's your return policy?

We accept returns within 30 days of delivery for items in original, unworn condition. See our full Return Policy for details.

How do I know my piece is authentic?

Every item ships with original tags, packaging, and any available documentation. Watches include original paperwork and boxes.

Can I exchange an item?

Yes — contact us at themaisonchrome@gmail.com and we'll guide you through the exchange process.

Do you offer payment plans?

We accept Shop Pay Installments, Klarna, and Afterpay at checkout for eligible orders.

How do I care for my Chrome Hearts pieces?

Refer to our Care Instructions section on each product page for specific guidance.

Can I request a specific piece you don't have listed?

Absolutely. Email us at themaisonchrome@gmail.com with details and we'll work to source it for you.

How do I contact you?

Email: themaisonchrome@gmail.com Instagram: @TheMaisonChrome We respond within 24 hours, Monday–Friday.